Senior Transition Specialist (lead consultant/ manager)
Senior Transition Specialist (lead consultant/ manager) Lead managed service transition activities within delivery for projects and programmes Be recognised across the business as a lead expert in his/ her own discipline Lead on large complex/ major deals as a senior transition specialist guiding teams of experienced professionals on strategic approach to delivery, service transition plan content, commercials, tactics, internal and external negotiation Produce detailed operation manuals for the managed service business Manage Operational Readiness Review engagements with the business Schedule & Co-ordinate Service and Proactive Monitoring testing within Managed Services Work with PM and Implementation team to ensure technical testing is completed Manage and own service testing; creation of test scripts, test plans and results Provide the Project Manager with timely updates on specific service transition activities Deliver presentations to (Managed Services) before go live on end to end service models May deliver presentations to the wider business as required Liaise and influence technical architects and engineers to provide detailed design documentation and support for transition activities Ensure any operations issues and risks with service designs are raised with PM and Managed Services Lead on team business plan projects bringing suggestions and running programmes to drive efficiency, cost transformation and innovation in transition life cycle Be an expert sought after by the delivery team for major customer engagements Contribute to alignment between Professional Services and Managed Services solutions strategy Be an expert on contracts and complex delivery models Be a mentor in the team for complex transitions May provide management cover for line of business practice manager Manage and deliver small to medium transitions from time to time Lead on producing new content for use across Line of Business including proposal documentation, slide ware, reference material, marketing materials and brochure ware May lead planning for team training and development to meet evolving business objectives Achieve ITILv3 foundation and service transition accreditation May have one or more other industry recognised certifications in own discipline eg ISO, ITIL, PRINCE2 May lead IT Service Maturity consultancy services to customers as required Lead and/ or support the business in Service Improvement Initiatives
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