Production Support Analyst | Application Support Engineer (IBM Clarity) New York, NY Location: New York City, NY Duration: 06 Months Rate: $Negotiable Interview: Telephonic Job Description: Having 4-6 years of experience in IT/application support. Proficient in IBM Clarity. (Mandatory) Exposed to Unix, Shell & Perl scripting, PL/SQL Exposed to Java and Oracle Control-M Exposed to BMC Remedy or equivalent ITSM Ticketing tools Preferred to have experience in Banking/Finance Industry Hands on in ITIL V3 Processes. Ability to provide 2nd Level support. Debug , Analyze and solve the user tickets with necessary co-ordination with the users Application batch monitoring for performance, stability, escalation and issue resolution. Provide assistance in the resolution of production support Issues. Liaise with the users/teams to ensure successful resolution of the reported incident. Good communication skills and able to work with various teams Should take a lead in analyzing the Issue , Impact , projection of ETAs , Critical path Impact etc. Handle the Change Management, Release Management, Problem Management , Issue Tracking efficiently Keywords: Production Support Analyst | Production Support Lead | Lead Production Support | Production Support Specialist | Production Support Consultant | Production Support Engineer | Production Support Manager | Production Support Developer | Production Support Expert | Senior Production Support Developer | Sr. Production Support Developer | Production Support Architect | Application Support Analyst | Application Support Lead | Lead Application Support | Application Support Specialist | Application Support Consultant | Application Support Engineer | Application Support Manager | Application Support Developer | Application Support Expert | Senior Application Support Developer | Sr. Application Support Developer | Application Support Architect | Production Support Analyst | Production Support Lead | Lead Production Support | Production Support Specialist | Production Support Consultant | Production Support Engineer | Production Support Manager | Production Support Developer | Production Support Expert | Senior Production Support Developer | Sr. Production Support Developer | Production Support Architect | Application Support Analyst | Application Support Lead | Lead Application Support | Application Support Specialist | Application Support Consultant | Application Support Engineer | Application Support Manager | Application Support Developer | Application Support Expert | Senior Application Support Developer | Sr. Application Support Developer | Application Support Architect