The IIS engineer is operationally responsible for Internet facing and internal web hosting environments. The Middleware Engineer must have deep experience performing break-fix troubleshooting, system performance analysis and tuning of enterprise web hosting platforms. The Middleware engineer will also follow the department’s Web Hosting standards and processes. This individual will have a proven track record of monitoring CPU, memory, network, and disk resources, identifying inefficiencies, and driving the changes needed to address them across the web hosting platform. This position is responsible for day-to-day operational support which includes implementing web hosting platforms, troubleshooting incidents, initiating redundancy and recovery procedures; monitoring systems performance and performing tuning. In addition, the Middleware engineer has responsibility for providing technical support for application developers and end-users, promoting effective and efficient use of IT Services. Principal Accountabilities: 1. Participate as a member of an IT Infrastructure team of professionals supporting IT Services in Healthcare. 2. Develop a deep understanding of Internal IT Service profile. 3. Develop effective performance measurement and tuning tools and strategies that help to maximize the reliability, performance, and scalability of internal applications. 4. Support cloud technologies to help maximize the scalability of internal applications 5. Displays effective human and interpersonal relations skills during collaborative efforts. 6. Communicates effectively verbally and in writing. Job Accountabilities: Plan, coordinate, and implement standard web services using Apache and IIS. Plan, coordinate, and implement security measures in order to protect data, software, and hardware. Monitor system performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made. Gather data pertaining to customer needs, and use the information to identify, predict, interpret and evaluate system requirements. Thoroughly document troubleshooting steps taken and resolutions to incidents relating to the Internet, Intranet and Extranet web hosting environments Provides application server support and maintenance; uses various utilities to troubleshoot, repair, and check configuration on application servers Schedules and performs completion of Incident support cases. Executes proper Change Control procedures. Maintain and administer a diverse global application portfolio. Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate network access and use. Work Requirements: 5 years’ experience with Web Hosting platform design, performance analysis, and tuning of enterprise-grade systems 3 years’ experience with cloud technologies to help maximize the scalability of infrastructure services 5 years’ experience administering Microsoft IIS 5 years’ experience with Windows, Red Hat Linux and Unix operating systems 5 years’ experience in administering a diverse Web Hosting environment 5 years’ experience with remote-site disaster recovery Experience with Apache, JBoss and Weblogic Other Knowledge Requirements: • DNS • Networking • Proxy server • HTTP ReClients • SSL encryption Education / Certifications: 1. Bachelor of Science, Computer Science 2. IIS certified 3. Occasional travel to remote sites. 4. Participation in group 24x7 on-call schedule. 10% Travel may be required at times. Participation in an 24x7 on-call rotation is required.
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