Project Description: Phone and web support for Connect Services. Tier 2 level troubleshooting/problem solving for client and server applications. Receive escalations from tier 1 help desk and direct from customers. Interface with customer contacts and must have excellent customer service skills. Technical escalation management and detailed issue tracking. Must be willing to work flexible shifts which are subject to changing depending on customer/team needs (primary hours will be 8 AM - 5PM EDT). SKILLS Level 2 IT Experience, Help Desk, Desktop, Networking, Level 2 Software Experience, Customer Service, Customer Facing, NOC experience, Windows Server Experience Synectics is an Equal Opportunity Employer.