Customer Service Advisor ( 3 months )
Our client in Milton keynes are looking for an experience Customer Service Advisor preferably within a finance background but this is not essential You will need a clean credit history to work at this compaany The hours are 9am - 5pm Monday - Friday and you must be available immediately JOB PURPOSE This role provides our customers with assistance across all levels of their financial services requirements and deals with a wide variety of enquiries (telephone and correspondence). Agents must possess a keen desire to maintain and develop a long-term relationship with our customer base and our Brand Manufacturer partners. With key products and services aligned to some of the leading brands in the Motor Industry, our key aim is to ensure service levels are met and effective communications are linked to timely and effective action. RESPONSIBILITIES Respond to high volumes of incoming customer enquiries by telephone or in writing about contract status (maturities and vehicle hand backs), settlements, contract amendments, direct debit queries etc, Speed and accuracy is paramount Administration and resolution of customer complaints/disputes, queries and tasks relating to the administration of a contract throughout its lifecycle; including contract end. Processing administrative tasks via CRM within agreed SLA’s Assisting on specific business projects and process improvements which the Customer Services section is progressing Working within agreed authority levels taking ownership of the issue but referring to higher authority when required Input and maintenance of customer details on the CMS, SAP. Kestrel and CSD GCSE passes at Grade C or above, or equivalent, in Maths and English Strong customer service focus essential with a determination to resolve issues A customer friendly manner at all times Previous customer service centre, call centre or Finance company experience desirable Full PC literacy essential - Microsoft Office desirable Excellent written communication capabilities Able to demonstrate or develop a highly persuasive telephone technique Able to demonstrate systematic thought processes
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