Customer Relations Specialist
Job Description: Our customer, a leader in the financial industry with locations from coast to coast, is searching for a Customer Relations Specialist. This Customer Relations Specialist is a contract position. This is a global Fortune 100 Company, and a foot in the door has the possibility to open additional opportunities. Many of our associates have enhanced their current skills, had their contracts extended, converted to full time employment, or been re-deployed after their assignment ends. As a contractor at Adecco, you will have benefits available after one week of employment. These are highlighted in detail below. Position Details: Position: Customer Relations Specialist Location: Jacksonville, FL 32256 Job Description: *Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. *Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. *Uses computerized system for tracking, information gathering, and/or troubleshooting. *Requires advanced knowledge of the organization, products and/or services. *Must have good communication and problem-solving skills. *May research issues or transfer to a research function. *May involve cross selling or up selling of other financial products. *Handles customer calls with somewhat more complexity. *Must have a 4 year college degree and generally has more than 1 year of experience. *Inbound calls + 60-70 daily Required Experience/Qualifications: 1. Must have a 4 year college degree (preferable in management, finance, accounting) **Recent college grads are acceptable** 2. Experience in a call center environment preferred. 3. Strong customer service experience 4. A working knowledge of financial terms How to Apply: Click on the ï¿½Apply Nowï¿½ to be considered for this position or any other mortgage related opportunity with Adecco. Highlights of Working with Adecco: Why Adecco? Because Adecco provides one of the most COMPREHENSIVE BENEFITS package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include: *Medical Coverage - access to an affordable and comprehensive group medical coverage plan *401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program *Pay Options/Direct Deposit - we make it as easy as possible for you to get paid *Service Bonus - rewarding employees who make an extended work commitment *Paid Holidays - selected paid holiday, based on accrued hour requirement *State-of-the-art Career Center - training and resources available for all employees *Highly trained and professional staff - Our team cares about you and your career Adecco is an equal opportunity employer. The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your Professional Career. Keywords: Customer Support
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