IT Operations Analyst, Business Systems Analyst needed to assist on various IT projects. Ideal candidate will have experience utilizing the methodology of an Applications Business Analyst with having basic knowledge of IT operations and infrastructure.  The projects will focus on the compliance, audit, improvement, documentation, and implementation of IT process and framework, and will involve gathering, analyzing, correlating, and cross-checking requirements and procedures. RESPONSIBILITIES: - Gather data, research technology tools, and collate requirements - Implementing manual/automated processes and measuring their effectiveness through audits - Heavy documentation - interpret process and procedures, update/create, classify, tag and publish documents - Develop and document process workflow - Perform testing REQUIREMENTS: - Strong documentation skills (Excel, Word, Visio and Acrobat) - Good research skills and ability to communicate findings and explain auditable evidence - Self starter with lots of energy and willingness to learn - Attention to detail, organizational and follow-up skills - Good understanding of IT operations, software development, process and project management EXPOSURE TO ASPECTS OF IT OPERATIONS, SUCH AS: - ITIL, project / incident / change / asset management, CMDB - Procedures and controls: security, life cycle, IT processes (provisions/requisitions), backup, disaster recovery =========================================================================================================== KEYWORDS: Information Technology Analyst, IT Analyst, IT Operations Analyst, Business Systems Analyst, ITIL, Change Management, CM, Configruation Management, Incident Management, UAT, User Acceptance Testing, IT Infrastructure, Network Infrastructure ___________________________________________________________________________________________________________ If you are qualified and interested in this position, please submit your resume with 2-3 manager references. Southern California residents will be given first consideration for this position. Third party candidates and candidates requiring visa sponsorship will not be considered for this position. All contracts are hourly W-2 positions. CONFIDENTIALITY: P. Murphy & Associates (PMA) ensures your resume will NEVER be posted and we will not send your resume to any of our clients without your consent.  You will only receive contact from PMA and your information will NOT be shared with any third parties.  Occasionally, PMA may send you emails regarding new positions in your area.