Job Description: Adecco is currently looking for a Business Analyst to work with one of the TOP global CRM Software Companies in the world headquartered in San Francisco, CA. If you are interested in this opportunity or other opportunities available through Adecco, please email Jordi.vidal@adeccona.com THE ROLE The Product Operations team is responsible for implementing sellable products and managing the product life cycle including price changes, packaging changes, and phase outs. This encompasses organic product growth as well as products and services secured during mergers and acquisitions. The individual we are seeking is self-directed and team-oriented with the ability to understand the needs of technical/business/sales users, and deliver projects and tasks necessary to make everyone successful. They are a problem-solver with excellent people and communication skills, the ability to work with Product Managers, Product and Pricing Managers, IT, Finance, Operations and other staff to facilitate projects and meet deadlines. Job Experience: RESPONSABILITIES • Testing: create plans, conduct testing, update development and test environments • Extensive note taking for various project status meetings, cross- departmental meetings, etc. • Assist with compilation/formatting of a data dictionary and other team projects • Assist with web page updates (basic HTML desired) • Compile/format documentation around new products for sales consumption via library/website • Internal ticket creation for field value updates • Case handling • Data analysis (product, quote, and order data) • Product record creation including legal terms & localizations Required Skills • Strong working knowledge of Salesforce.com and/or past experience with software-as-a-service or Web-based software • Proven ability to compile documentation for both non-technical business users and administrators • Ability to consistently meet deadlines and manage tasks; Solid project management skills • Strong experience using MS office and Google Apps tools to enable collaboration • Ability to learn quickly and adjust priorities in a dynamic environment • Ability to learn new technologies quickly • Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences; • Excellent team player able to work with virtual and global cross functional teams; • Excellent influencing and negotiation skills; • Ability to juggle multiple projects and tasks; • Ability to work with deadlines and in a fast paced environment. • HTML/Web Development (+) The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco offers benefits including Holiday, 401(k), Insurance Benefit Plans and Anniversary Bonus opportunities. Adecco is an Equal Opportunity Employer. Keywords: IT