Our client is the market leading provider of compliance and workforce e-Learning solutions. They have over 1500 e-learning partners who together have trained more than 3 million users worldwide. Their integrated strategy of technology, content, and service helps organizations and professionals in a wide range of industries better manage career, compliance and certification needs. This position reports to the Enterprise Applications in an Austin, Texas Office. Project Manager / Administrator Functions: * This position reports to the Enterprise Applications in Austin Office. * Serve as a primary contact of CRM training * Create sales leads lists and marketing lists * Supervise and maintain the installation, configuration, and support of the organization's customer relationship management (CRM) software through best practices * Analyze and resolve CRM program issues in a timely and accurate fashion * Apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development and deployment of CRM software critical to business operations Required Skill Set: Educational Requirement * Bachelor's degree in Information Technology or equivalent experience Experience Requirement: * Must have at least 1-4 years of hands-on coding experience * Advanced MS Excel experience * 1 to 2 years of advanced Microsoft CRM 4.0 experience * 1 to 2 years of Microsoft CRM 4.0 system administrator experience * Has the ability to design configure and customize CRM * Familiar with JavaScript programming * Need to be able to designing and modifying new and existing forms and workflows * Query and manage internal customer lists from existing databases across CRM and acquired companies B2B and B2C customer email lists * CRM report generation using Microsoft SQL Reporting * 1 to 2 years of Administration Microsoft SQL Reporting * Understanding of list procurement including sorting and management of all external data lists used in direct mail campaigns Required Behavioral Traits: * Must be dependable, enthusiastic, flexible, motivated, team player, and detail oriented * Excellent team player with ability to work independently and in time sensitive environments * Motivated self-starter with exceptional communication and interpersonal skills * Must be highly organized and result oriented * Ability to work in a fast paced business environment with adoptability to change * Attention to detail, accuracy, and speed are required for completion of every project * Must be a team player and should have skills to coordinate with cross cultural teams * Must have excellent problem solving and decision making skills * Ability to stay calm and perform well under stressful conditions