Computer Support Specialist
Job ID Computer Support Specialist Location San Jose, Ca, CA Job Status Internet/E-Commerce Area Code 0 Tax Term CON_W2 Pay Rate Length Skills Tech Support, Dell, Lenovo, Windows 2000, XP, SAP, McAfee AV, Cisco VPN, Adobe Acrobat, Skype Position ID BBBH63291-959 Dice ID excell Travel Required unspecified Telecommute no Computer Support Specialist Our client is a rapidly growing technological components manufacturer seeking a Support Specialist for an excellent contract opportunity. OVERVIEW Provide second level desk side support to employees by installing, maintaining, and repairing all company supported hardware and software. Troubleshoot computer, application, network, and printer related problems, determine problem source, and advise on appropriate action. Take ownership of customer support issues and respond effectively until resolution. ESSENTIAL RESPONSIBILITIES Cleaning computer hardware according to manufacturers' specifications Monitoring computer hardware performance and diagnosing problems Upgrading computers through the addition of new hardware, such as additional RAM or a new disk drive Setting up new configurations of equipment Adjusting, repairing, and replacing worn or defective parts Installing and configuring software applications Troubleshooting and repairing software applications and OS related problems Tracking and routing problems and requests, and document resolutions Identifying and escalating situations requiring urgent attention Testing equipment that has been repaired prior to returning the equipment to the user CORE CLIENT HARDWARE AND SOFTWARE ENVIRONMENT Dell Optiplex desktops, Lenovo Thinkpad laptops, Microsoft Windows 2000 / XP / 7 OS, Microsoft Office 2003 / 2007, SAP, McAfee AV, Cisco VPN, Adobe Acrobat, Skype KNOWLEDGE AND SKILL REQUIREMENTS Advanced knowledge of installation and operation of relevant software, hardware and other equipment Knowledge of relevant call tracking applications Knowledge and experience of customer service practices 3-5 years of related experience and training A+ certification Microsoft MCP Certification a plus KEY COMPETENCIES Positive Attitude Oral and written communication skills Learning skills Customer service orientation Problem-solving skills Adaptability Planning and organizing skills Attention to detail Stress tolerance WORKING CONDITIONS Working conditions are predominantly standing and walking. Must be able to kneel for short periods of time, frequently lift up to 25 lbs. and walk between buildings on campus often transporting up to 50 lbs. using a non-motorized cart. IND0 For more information about career opportunities with CompuCom IT Workforce Solutions visit www.compucom.com/careers. Equal Opportunity Employer
San Jose, Ca, CA
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