Description: What You Will Do: Under general supervision responsible for design, installation, configuration, and maintenance of the operating system workstations and servers, includes web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Will work under the direction of a project manager. What You Need to Be Successful: 1. High School Diploma or equivalent (GED) is required Bachelors Degree preferred. 2. At least five years experience dealing with Microsoft Servers, Microsoft Networks, desktop computing and large scale application systems. Knowledge, Skills and Abilities 1. Strong knowledge and understanding of LAN network operating systems and connectivity issues in a multi-platform-platform LAN NOS environment. 2. Strong knowledge of TCP/IP protocol, in-depth knowledge of PC operations, printer operations, file server operations, print server operations, and network operations. 3. Strong knowledge of server virtualization product (VMWARE, MVS, Xen, etc.) 4. Strong knowledge of at least one LAN based mail package (MS-Exchange, GroupWise, Lotus Notes). 5. Strong knowledge of Windows and Windows products, personal computer software set up and installation, PC connectivity products and PC hardware connectivity. 6. Working knowledge of Microsoft Office products (Word, Excel, Powerpoint, Access, MC Project). 7. Ability to read and follow instructions accurately, timely and effectively. 8. Effective communication and organization skills; demonstrates confidence, creativity, and maturity. 9. Excellent customer service skills and the ability to work with all levels within the organization. 10. Ability to perform daily work activities of the position assuring prompt and effective response to customer needs. 11. Proficient in analysis and problem solving, ability to assess customer needs and determining appropriate solutions. 12. Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies. Key technical skills: Windows Server (all versions) VMWare (all versions) Active Directory Citrix (not required)