Level 1 Software Support
Join this healthcare organization in providing quality services to their local community and make a difference in the lives of many children, adults and seniors. If you are a team player with a positive attitude and looking for a rewarding job that gives back to the community, this is the company for you. Job Description Our client is seeking a Software Support employee to provide frontline support in a service center environment to assist customers with software applications. This person should have effective communication, problem identification, troubleshooting, and documentation skills with general Windows knowledge. Candidate Requirements The applicant must meet the following requirements: Required Skills: One (1) or more years prior Service Center experience Minimum of two (2) or more years experience supporting Windows-based applications Minimum of one (1) or more years experience supporting relational databases Demonstrated ability to present information in a clear and concise manner, instruct others in the use of software applications, and provide software application support Excellent customer service skills Strong problem identification and troubleshooting skills Strong documentation skills Preferred Skills: Knowledge of Health operations and procedures a plus Knowledge of CMS, Medicare, and Medicaid regulations a plus Education: Associate's or Bachelor's Degree preferred Technical certification required (MCP) within first six (6) months of employment
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