Customer Service Administrator
An excellent opportunity has arisen within Norbert Dentressangle Logistics UK for a Customer Service Administrator to join the team in Bromford Gate on a 12 month fixed term contract. The purpose of the role is to support and assist the Chemical Administration Supervisor to ensure all tasks in the Chemicals Contracts function are completed, in such a manner as to provide the best possible service to the client within the economic constraints of the business, whilst maintaining good customer relations This role is working part time, the hours of Monday - Friday 11:00 - 17:00. Main accountabilities to include but not be limited to: Manage all customer orders for dispatch to the required service level Ensure all customer receipts are administered on to the WMS within the timelines set with customer Ensure all damages/ stock adjustments are recorded and reported to the customer Manage all customer collections to the required service levels Provide Pod's and other information to the customer as requested in a timely fashion Monitor all processes are being followed for ensuring accuracy for the customer Follow all site rules and H&S requirements as per standards Maintain excellent customer relationships at relevant levels Identify areas of additional cost experienced by the operation relating to customer requests and report to your Line Manager Ensure that good levels of communication are maintained with customers at all times The successful candidate will have: Excellent communication skills Experience using Microsoft Office packages - Excel & Word Experience of WMS (SAP/ ORACLE) Experience of Transport Management Systems Experience of dealing with Transport Networks Strong customer service background Self starter who is highly motivated Flexibility of working hours Norbert Dentressangle is an international player in Logistics, Transport and Freight Forwarding, with 33,000 employees operating across 500 sites in 20 countries. We have a compelling vision for the future and need exceptional talent to achieve this - which is where you come in
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