Technical Writer Job
Yoh has a contract opportunity for a Technical Writer to join a fast growing Financial client of ours located in San Diego, CA. This client has a great work environment that will allow you to grow your skill set over time and work with the best of the best. Job Responsibilities: - Analyze, create, edit and maintain technical articles that enable frontline employees to accurately answer customer questions about the financial industry and internal processes - Collaborate with required parties to collect, analyze, and interpret content to build knowledgebase. - Follow documented knowledgebase guidelines and procedures to create and maintain high quality knowledge base articles (30% of core content completed). - Ensure accuracy, completeness, and timeliness of articles produced. - Support the process and propose improvements required to keep all content up to date. - Actively monitor editor workflows for review, editing, processing, and expiration warnings and ensure appropriate action is taken to meet SLAs. Job Qualifications: - Experience as a technical writer researching, analyzing, writing and reviewing technical content. - Must have exceptional written and oral communication skills, including proper grammar, and exceptional relationship building skills. - Understanding of knowledge base concepts and article structure including information mapping - Need the ability to manage multiple high-priority, high profile assignments simultaneously, and the ability to perform in a fast paced, dynamic environment. - Able to learn complex financial information and terminology at a fast pace. - Knowledgebase in the financial industry is a strong plus. Software/Systems Skills Required/Preferred: - Proficient in Microsoft Word, PowerPoint, Office and web based applications. MS Visio, Access, Excel, Project, Adobe Acrobat Professional, and Adobe Designer a plus. Discover all that's possible with Yoh. Apply now. Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Ref: 998298 SFSF: INFOTECH
San Diego, CA
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