Help Desk Support - Blackberry Support
CompuCom is the leading IT outsourcing companyseeking qualified technical resources to work for the world's top corporationsand high-visibility brands. Contact us today to find out why CompuCom is the employer of choice for contractors! This is a Level 1 Helpdesk role. The candidate will support Blackberry mobile devices. In addition to ordinary helpdesk skills, experience supporting mobile devices is strongly preferred. OVERVIEW: Provides support to end users on a variety of issues Identifies, researches, and resolves technical problems Responds to telephone calls, email and personnel requests for technical support Effectively documents, tracks and monitors the problem to ensure a timely resolution Relies on instructions and pre-established guidelines to perform the functions of the job May involve use of problem management databases and help desk system Works under immediate supervision Primary job functions do not typically require exercising independent judgment REQUIREMENTS: 0-2 years of experience in the field or in a related area Experience supporting Blackberry mobile devices a must Knowledge of commonly-used Help Desk concepts, practices, and procedures May require an Associate's Degree in a related area *CompuCom supports Employment Equity and Diversity* This contract position is expected to be 4 to 7 months in duration. IND0
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