Connexion Systems & Engineering, a Boston based IT and Engineering Solutions Company immediately seeks individuals with the following skills: Job# 14973 Change Managers CHANGE MANAGER Prefer ITIL Foundations v.3 cert and at least a 2 yr. degree. However, will look at work experience. Working within the Change Management process management community, the Change Manager will be accountable for the execution of the Change Management process. This will involve: I. Working closely with both the local and global delivery units and account service teams. II. Actively participating in the delivery of the Service Management Centre Change Management process and thus support the delivery of end-to-end services in line with customer and internal SLAs/KPIs. Principal activities 1. General * Execution of Change Management process tasks in adherence with global and local requirements. * Coordination and management of Change Management process activities across the global factory and with external suppliers to agreed global and local SLAs. * Escalation of risks and issues to relevant Change Managers or the Change Management Regional Process Owner. * Supporting Change Management reporting (KPIs and customer SLAs). * Assists the Change Management Regional Process Owner in driving Service management best-practice and process standardization across his GBU. * Assist the Change Management Regional Process Owner in ensuring consistent end-to-end application of the process across his GBU. * Assists the Change Management Regional Process Owner in identifying and planning for process improvement projects. * Drives implementation of standard execution of the Change Management process. * Assists the Change Management Regional Process Owner in driving process standardization. * Assists the Change Management Regional Process Owner in standardization to enable offshore targets. Process Specific * Responsible to coordinate changes, provide support to other processes and perform functional escalation if required * Execution of tasks in the Change Management process and providing regular feedback to the Change Manager. * Communicates with the Change Requester about necessary specific content needed for successful working * Responsible for the operational, end-to-end process coordination * Validates and accepts / rejects Change Requests * Tracks and traces, communicates (prepares communication plan), checks and closes non-standard Change Requests * Confirms priorities and required resources and progress * Starts escalation as appropriate * Ensure the proper execution of the changes operational targets and SLA targets * Ensures the change is appropriately represented at the CAB * Maintains a Forward Schedule of Changes (FSC) to give an actual status of all changes planned and in execution. * Ensures that Asset and Configuration Management process is invoked when necessary to ensure that CI record(s) and Configuration structure(s) are updated accordingly to the changes made on the infrastructure. * Responsible for Post Implementation Review as appropriate. * Conducts a periodic analysis of executed changes to improve the efficiency * Supports the adoption of standard changes wherever possible * Maintains the Change Catalogue Authorizations The Change Manager is authorized to: * Approve the execution of tasks within the Change Management process cross delivery units (Global Factory, Country production Centers, Account Service team, Third Parties). * Escalate risks and issues to relevant management level. * Approve on compliancy with standards for the Change Management process. Key skills The Change Manager has the following key-skills: * Builds long-term relationships with internal colleagues. * Broadly skilled in information and communications technology. * Excellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Client organizations. * Ability to work independently and take decisions where necessary. * Successful delivery against commitments and deadlines. * Promotes and supports standardization and continuous improvement. Experience/Knowledge Essential * ITIL Operational experience including understanding customer SLAs. * Experience of customer interaction. * Experience of Microsoft Office, Microsoft Excel, Microsoft Word. * Experience of specific Service Management toolset usage. Experience/Knowledge Desirable * Change Management operational experience * Relevant industry knowledge and technical Skills. When responding to this job posting you MUST include the Job# and Job Title in your subject line. Duration: 6 months Rate Open Locations: Washington, DC or Virtual Office Contact Info: Ken DiMaggio ConneXion Systems & Engineering 490 Boston Post Road Sudbury, MA 01776 978-579-0030 firstname.lastname@example.org
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