Computer Operator Help Desk
Adecco Engineering and Technical, a division of the world leader in the recruitment of engineering and information technology professionals, has an immediate opening for an Computer Operatore on a 6+ month contract opportunity with a leading company in the Milwaukee, WI area. JOB DESCRIPTION: Provide 1st level support for multiple application areas including: Networks, Onlines, Remote Transmissions, Information Security, VRU and Reruns requests. Should have expertise in commonly used business applications. Entry level, professional role with basic help desk skills and a moderate level of proficiency. Work under close supervision while learning different aspects of level one support. Recognize importance of customer satisfaction and works towards achieving high levels of customer satisfaction daily. Demonstrates effective customer service through the use of soft skills and troubleshooting skills when dealing with external clients and vendors. Can handle a high volume of calls and is able to resolve a majority of client issues by asking probing questions to define issues. Resolves client issues efficiently and effectively by having a good understanding of different systems, applications and support procedures. With guidance and coaching, can identify and escalate complex issues to level two support areas. With supervision and mentoring, is able to learn and identify root cause of more complex issues and identify troubleshooting steps for future client inquires. EDUCATION REQUIREMENTS: Associate Degree in IT field GENERAL KNOWLEDGE, SKILLS AND ABILITIES: · Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills · Ability to work well with people from different disciplines with varying degrees of technical experience · Excellent team player · Self motivated to learn new technology and new ways to deliver support · Shows enthusiasm when providing both customer and technical support · Stays up-to-date with the latest technology If you are interested in this opportunity or other opportunities available through Adecco Engineering and Technical, please apply online or e-mail directly to firstname.lastname@example.org The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Engineering and Technical offers benefits including Holiday, 401(k), Insurance Benefit Plans and Anniversary Bonus opportunities. Adecco Engineering and Technical is an Equal Opportunity Employer. Apply Online About Adecco North America Adecco is a Fortune Global 500 company and the world leader in workforce solutions. Our comprehensive service offering includes temporary and contract staffing, permanent recruitment, outplacement and career services, training and consulting. Adecco is an equal opportunity employer. Keywords: IT
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