Tier II Windows Server Systems Support - Frederick, MD
Title: Tier II Windows Server Systems Support Location: Frederick, MD Duration: 6 month contract with possible extension Shift: Tuesday – Saturday / 6pm-2am ** 2 openings!!! ** Purpose: Provide Tier 2 Operational support for Microsoft Windows Server Systems. Provide strong technical analysis and design consulting support for major business applications. Managing project and task deliverable commitments, system changes and application rollouts / upgrades. Customers/Partners: All International associates, internal Information Resources departments to include: • Full Service • Select Service • Corporate Headquarters Campus • Reservation Centers • Systems Administration • Information Resources Shared Services Partner Organizations • Global & Network Operations Center • Enterprise Server Engineering • Systems Engineering teams • Enterprise Operations • Application Services Group • Vendors Measurements of Success: Areas of success will be measured. This will include, but is not limited to: • Ability to meet or exceed Service Level commitments for Systems Administration Requests. • Internal escalation of less than 5 percent of On-call problem tickets. • Ability to meet committed deliverable timeframes. • Ability to demonstrate adherence to process and procedures • Ability to work independently and escalate appropriately using good judgment • Ability to guide others in the group and provide leadership coverage for the team. • Influences project teams and provides advanced technical analysis/design skills to development projects and major business applications. • Keeps systems production-sound on the basis of technical expertise Areas of Responsibility: Provides system support for Windows operating system and hardware support. This will include but is not limited to: • Problem management • Project reporting • Customer communication • Rollout of applications and OS upgrades • Build and configuration of server hardware • Maintenance of the operating systems and hardware • Installation of configured server into a production server environment • Troubleshooting OS and hardware problems for local and remote servers. • Escalation Support • Vendor escalation. • Business Disaster recovery support • Will have responsibilities for staffing considerations. Work Environment : The primary work location is at the Network and Computing Center in Frederick, MD. There will be times when support activities will involve some travel to HQ in Bethesda, Disaster Recovery Site and/or systems located out of state at our customer sites and field locations. The Computing Center provides 7 X 24 technical support. Work hours will be Tuesday evening through Saturday evening during the timeframe of 6pm-2am. Technical Skills/Computer: • Knowledge of Microsoft Windows server operating systems (2008 and 2003) Active Directory Services, DNS, WINS and Group Policies. • Troubleshooting and debugging skills. • Knowledge of Windows 2003/2008 Exchange experience. • Knowledge of HP hardware configurations and installation processes • Knowledge of virtualization software. • Knowledge of Enterprise level storage systems solutions • Project Management skills a plus • Ability to work as a team member in a fast paced environment. • Excellent written and verbal communication skills • Knowledge of Marriott’s processes and policies a major plus. • Working knowledge of routine Windows administration tasks • Working knowledge of OS patch installation and validation • Desktop Productivity skills Technical Skills/Other: • Problem Definition, Resolution – Ability to assess criticality of the problem and seek solution in the appropriate timeframe; gain acceptance of proposed solution from impacted stakeholders; seek to establish win-win solutions that benefit all involved parties; involve the appropriate people to resolve complex cross-organizational problems. • Interpersonal Relations – Ability to work with people of varying styles, personalities and backgrounds; gain commitment of colleagues and customers; be recognized as a leader in building teamwork and open, honest communications. • Results/Goal Orientation – Ability to use efficient processes and procedures to get the work done; set aggressive measurable goals and objectives and be measured against them; set challenging but achievable goals for the department. • Performance Management – Ability to define and communicate performance expectations when working with others regarding work tasks, timing and fit with overall business goals; provide relevant feedback and coaching on a timely basis to facilitate completion of work. • Customer Relations – Understands and manages customer expectations through consistent delivery of services, administer internal processes in support of customer satisfaction. Responds to client requests for assistance with a positive service attitude and appropriate technical knowledge. Experience: • 5-7 years’ experience with a demonstrated track record of success on open systems in a production Data Center environment. Education : • BS/BA degree or equivalent technical certification and/or experience Keywords: Systems Administration
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