Job ID Assoc Systems Admin eCommerce Infrastructure Support Location Chandler, Az, AZ Job Status Internet/E-Commerce Area Code 0 Tax Term CON_W2 Pay Rate Length Skills Windows Server 2000 / 2003, Unix, Linux, TCP/IP networking, Active Directory, 24x7 Support, eCommerce, Cisco, Load Balancing Position ID BBBH63398-143 Dice ID excell Travel Required unspecified Telecommute no Assoc Systems Admin eCommerce Infrastructure Support **Contract to Hire Opportunity!** Our client is a high-visibility online travel services company seeking a candidate to join the graveyard shift as a key member of the team that provides 24x7 support for their eCommerce websites and enterprise infrastructure. Support provided will include hardware, software and application support and troubleshooting of enterprise servers and network devices. RESPONSIBILITIES: Day-to-day live-site and corporate environments investigations of enterprise infrastructure of Windows and Linux servers and network devices Supports all aspects of daily operational activities including account and resource management, backup / recovery and server hardware and software monitoring, maintenance and upgrades Provides troubleshooting expertise to large and varied environment supporting live sites and corporate applications including servers and network infrastructure, with the ability to learn and understand highly complex environments in a dynamic eCommerce environment Deploys live site code changes and SQL data changes in conjunction with Release Management, Change Management and Tier teams Works closely with Program Management, Product Development, Test and Site Operations teams for the deployment, configuration, system requirement validation and support of multiple services across an expansive and diverse production environment Identifies and provides for global dependencies such as domain membership and trusts, DNS requirements, and external dependencies Manages urgent incidents such as outages, keeping all concerned parties informed with communication bulletins until resolution Implements said designs and responsible for maintaining compliance with environmental security and trust worthy computing policies Quickly and effectively learns new systems to rapidly identify potential solutions to resolve and prevent future service interruptions Independently drives complicated system related issues to resolution across multiple services and groups with little or no supervision Summarizes key elements of a technical problem and assigns cases to internal and external partners as necessary Provides drafting and review of technical documentation and Troubleshooting Guides for Tier I and Tier II personnel Creates and maintains standards, policies, procedures and documentation QUALIFICATIONS: 5+ years of related work experience Bachelor's degree in Computer Science, IT, or equivalent demonstrated IT work experience with an emphasis towards production support of high capacity mission critical eCommerce systems Demonstrated proficiency with Windows Server 2000 / 2003, Unix / Linux, TCP/IP networking, single domain model concepts, AD, share and file access security concepts Experience working in high pressure, dynamic, 24x7 environments Understanding of IIS and proven experience administrating and supporting it in an enterprise environment Proven ability to troubleshoot large, complex systems with an eCommerce emphasis Strong understanding of Microsoft Win2k, Win2k3, Red Hat Linux, Sun Solaris 9 and 10 and Cisco operating systems Understanding and experience troubleshooting IP networks Strong interpersonal and customer service skills Network Administration experience Strong understanding of Load Balancer configurations and utilization Application support and deployment experience Working knowledge of Apache Tomcat Skills to effectively communicates technical issues in a non-technical manner Proven experience with a scripting language (Batch, Shell, Perl, SQL, etc.) Must be available to work swing and graveyard shifts Domain Name Service - Conceptual understanding and practical knowledge (WINS and Bind) Server Security / Hardening experience Mail server experience (SMTP, POP, Exchange) Experience with installation and configuration of software deployments Must be able to follow processes to ensure that the systems meet SOX and PCI compliance Remote server support (managing and restarting services, rotation of servers in/out of load balancing, review of logs / settings / access / programs/registry) experience Ability to troubleshoot and identify network, DNS, LDAP and hardware problems Incident management experience and ability to see through completion or hand off a long running outage / incident throughout work shifts Ability to professionally call out to on-call support teams and architects of the client systems and their managers Ability to diligently monitor live sites, booking graphs, alert queues and network monitors for the duration of work shifts and track all escalations, problems or incidents in Remedy ticket tracking for ability to hand off smoothly Understanding of three-tier architecture concepts Tier 1 support value Roughly 140,000 alerts a month (20,000 + actionable items) 4,000 Remedy tickets to manage a month 80+ Incident Management events a month Tier 1 Support tools and applications: Active Directory Users and groups management Netcool and Zenoss Monitoring and consolidated alerting tools Remedy Ticket handling system for incidents and change requests Splunk Log scraping and analysis Orion Networking monitoring Keystone Live Site page response monitoring PMBD Booking Graphs Live Site booking graphs MS SCOM Server, application and networking performance and monitoring ProactiveNet Server, application and networking performance and monitoring Tealeaf Application that records and reports web traffic to monitored websites SITR Documentation repository for troubleshooting, process and policies For more information about career opportunities with CompuCom IT Workforce Solutions visit www.compucom.com/careers.