5 years exp of technical support of Win OS environments (Win XP and/or Win 7) 5 years of exp installing, configuring and troubleshooting hardware and software. 1 years exp of technical support of MAC OS (Leopard and/or Snow Leopard). 3-5 years of exp installing and troubleshooting MS Office Suite (Office 2007 and/or Office 2010). 3-5 years of exp supporting blackberries and other mobile devices. 2 years of exp of Active Directory user administration for example, resetting passwords,creating/deleting user accounts, enabling groups. 3-5 years of exp imaging of desktops and laptops. 2 years of exp using remote desktop tools to support users. Excellent presentation, communication and customer service skills to support all levels of users up to top executives. BS degree