Are you a 2nd Level Desktop Support Analyst with great customer service skills and engaging personality? If the answer is yes, this government agency is looking for you... This is an opportunity to join a tight knit team providing support to around 200 internal users and an extended network of external users in other states. This will consist of both: Phone based support: helping users resolve issues over the phone and remotely Desktop support: going to the customer and providing a high level of service at their desk. You should have the following skills and experience: Solid experience in a 2nd Level Desktop Support role Previous experience in either the government or finance industry Wintel experience including Win XP Blackberry support experience IP phone support experience A confident phone manner with excellent communication skills An engaging personality If your skills and experience match the above criteria, please apply via the link and contact James Perry, quoting reference number: Keywords: Support