We need a Sr. Windows Engineer go join a team that will work in a fast paced dynamic environment which emphasizes quality and responsiveness to customers. You will be responsible for working with other System Engineers to schedule, document, organize, and lead changes and day to day actions. A successful candidate will be able to triage Break / Fix Windows server tickets, distribute and assign Service Requests (basic changes), handle 8-5 operations (triage), and represent the team at Change Board meetings. Additionally, when not engaged in daily operations, this individual will be documenting, organizing, and assessing various systems to enhance operational knowledge (KB articles and diagrams). Above all else, you will provide Unparalleled Customer Service to a large family of similarly hard working teams. The successful applicant will possess the following requirements (items are required unless noted otherwise): Preferred: MCSE, MCSA, Citrix, and VMware Certification Required Experience: 5+ years of supporting and managing a Windows Server in a large enterprise 3+ years of performing Tier-2 or above server support (Queue-based work) 2+ years of exposure to basic VMware Working knowledge of 2 or more ticketing system technologies (and the basics of ITIL) Understanding of change control, documentation best practices and workflow optimization Understanding of fundamental technical system and platforms Understanding of various infrastructure technologies such as storage, networking, etc. Exposure to security, database, and enterprise applications is a plus Core Knowledge: Basic knowledge of key system support methodologies (Remote, on-site, etc.) Basic knowledge of technical / business environment Awareness of ITIL / PCI / SOX standards Critical Skills: Demonstrated aptitude and ability for logical and abstract thinking Ability, within specific technology areas and under supervision, to perform basic troubleshooting, root-cause analysis, solution development, and implementation Ability to analyze and resolve problems of simple to medium sized complexity Ability to work effectively in a fast-paced, team-based, Customer service oriented environment Excellent partnering, negotiation, and communication skills