Help Desk Hardware Tech A+
Our client is a rapidly expanding, worldwide provider of critical computer componentswith a great contract offering for a Technician capable of second level hardware support. This candidate will provide support to employees by installing, maintaining, and repairing all company supported hardware and software. S/He must be able to troubleshoot computer problems, determine problem source, and advise on appropriate action. OVERVIEW Clean computer hardware according to manufacturers' specifications. Monitor computer hardware performance and diagnosing problems. Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive. Set up new configurations of equipment. Adjust, repair, and replace worn or defective parts. Install and configure software applications. Troubleshoot and repair software applications and OS related problems. Track and route problems and requests, and document resolutions. Identify and escalate situations requiring urgent attention. Perform testing of equipment that has been repaired prior to returning the equipment to the user. CORE CLIENT HARDWARE AND SOFTWARE ENVIRONMENT Dell Optiplex desktops, Lenovo Thinkpad laptops, Microsoft Windows 2000/XP/7 OS, Microsoft Office 2003/2007, SAP, McAfee AV, Cisco VPN, Adobe Acrobat, Skype REQUIREMENTS 3-5 years of related experience and training A+ certified Microsoft MCP Certified a plus Advanced knowledge of installation and operation of relevant software, hardware and other equipment Knowledge of relevant call tracking applications Knowledge and experience of customer service practices WORKING CONDITIONS Working conditions are predominantly standing and walking. Must be able to kneel for short periods of time, frequently lift up to 25 lbs. and walk between buildings on campus often transporting up to 50 lbs. using a non-motorized cart. COMPETENCIES Positive attitude Oral and written communication skill Learning skills Customer service orientation Problem-solving skills Adaptability Planning and organizing skills Attention to detail Stress tolerance
San Jose, CA
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