Hi, this is a repost of a previous job. I have made slight amendments to my requirements and would like to seek your help. Specifically, I require a clarification on whether there are regulations or codes of banking practice to protect consumers against unauthorised transactions. If so, I would like to know the effective date of this document. Also, I do not require the actual filing of a dispute, as mentioned in my previous job posting. Instead, I require the details of the resolution process and this can be conducted through a phone or email inquiry. You are to document the process as comprehensively as possible. -------------------------------------------------------------------------------------------- Hi, I am an undergraduate from Singapore doing a research project on credit card issuers and online payment providers in Japan. The objective of this project is to understand the consumer protection and dispute resolution processes of credit card issuers and online payment providers in Japan. Consumer protection means credit card users have the opportunity to dispute a transaction. The dispute resolution process refers to the processes that the banks of the credit cardholders put in place to deal with such claims. I have attached an Excel spreadsheet that contains the list of questions that I would like to seek your help. Kindly advise on your quote. Many thanks! Desired Skills: Research Market Research Keywords: Research & Surveys, Market, Research