My client is looking for a Mobile Warden who has previous exposure to working within Local Authorities or Housing Association. The successful candidate must have worked as a Mobile Warden and would be four nights on and four nights off. The main duties would be to - Work in accordance with Homes/Carecall policies and procedures at all times including Health & Safety, Lone Worker and Confidentiality policies. - Understand and utilize the control room systems to ensure that there is an effective response to an emergency and routine calls to enable the delivery of services 24 hours a day 365 days per annum including bank holidays - Receive alarm calls via communication equipment and respond in accordance with Telecare Services Association Standards & Homes/Carecall policies and procedures. - Ensure equipment is installed and tested in line with Telecare Services Association Standards and Carecall policies and procedures reporting all faults as required. - Maintain and prepare accurate computerized records and reports as required. - Complete and review needs and risk assessments and support plans as required in line with Supporting People legislation, to enable customers to maintain independence in their own homes - Complete test calls both in control room and schemes as per Carecall procedures recording results accurately and taking any necessary follow up action - Establish and maintain a case file for each customer. Ensure that all files and records are securely retained in a locked filing cabinet and that strict confidentiality is maintained in line with Data Protection legislation. - Liaise where required with GP?s, Support Services and other agencies as identified in the support plans to enable independent living wherever possible. - Deliver an effective mobile warden response to emergency and routine calls in line with Homes/Carecall policies and procedures. Ensuring all procedures are adhered to, maintaining the level of service provided by prioritizing calls, directing wardens by telephone or in person, documenting action taken, monitoring progress and reporting any outstanding problems to the Mobile Warden supervisor for the shift. - Undertake visits to customers and render reassurance, support and assistance to any customer in distress or in an emergency situation ensuring that appropriate services are summoned including emergency services and GP?s etc. To report back/record the need for any further action as required. - Maintain vehicles and equipment in line with Homes /Carecall policies and procedures ensuring that any faults are recorded and reported. - To undertake Homes/Carecall driving assessment in line with procedures - Be responsible for individual/master keys on an Area basis, for customers/Housing Association properties and Homes schemes as necessary. - Collect keys from customers ensuring they are correctly labeled and stored. - Attend Moving & Handling Training as directed. - Leaflet drops ? assist when requested - Attend training events, team meetings and staff briefings as requested, outside normal shift hours if necessary. - Assist in the training and development of new mobile wardens as directed, with particular reference to procedures, control room equipment/computers and site equipment. - To work flexibly in the interest of the service undertaking other duties consistent with the nature of the post as required If you have previous exposure as a Mobile Warden then please call Safwan Manjoo on 0207 954 5957.
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