Hays are currently looking to recruit a customer services operator for a large agricultural company based in South West Leicestershire. You will need to be immediately available as this is a temporary role until September. Main Duties; -Answer and monitor dealer incoming calls within targeted response time-Liaise with internal functions to support Customer Service related queries within targeted response times -Work with internal departments to resolve issues affecting dealer aftersales performance -Follow up customer back-orders in line with order category resolution objectives -Prioritize actions in liaison with Logistics to improve delivery promises and inform dealers accordingly -Handle/answer pricing queries and log requests into OPERA -Support extended Harvest Programme (rota, extended working hours) and training (temp) -Liaise with Shipping Dept to resolve customer freight issues / identify opportunities for service enhancements You Will need to have excellent telephone manner be enthusiastic and flexible. Previous experience in transport/shipping would be an advantage. To apply please contact 0116 2511818. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk