Financial Customer Service Representative
Job Description: Our Contact Center Service Professionals are a point of contact for Adeccoâ€™s Company, clients and Financial Advisors. Inquiries may address issues involving account maintenance, problem resolution, debit card and check writing, retirement and 401Ks, lending, account opening, directed shares programs, technical support, market news, quotes and information and other products and services offered by Adeccoâ€™s Client. This position requires a high level of knowledge about the products within the financial services industry and the companies operations. It also requires strong interpersonal and client service skills, with an emphasis on problem solving, personal accountability and professionalism. Our Client offers a comprehensive training program to ensure our professionals have the tools to be the best representatives possible. Skills Required: *Bachelors degree *Prior experience as a Global Stock Plan Service Professional/Registered Service Professional *Excellent communication skills, both oral and written *Computer proficiency including, but not limited to: Windows Microsoft Office Internet and Website Knowledge and navigation skills *Time and Stress Management skills *Conflict Management skills *Technical support skills a plus *Client-Focus and problem-solving skills *Multi-tasking in a fast-paced environment *Attention to detail and quality of work *Follow-through and accountability *Ability to work within a team Initiative/Self-starter *Proactive Desire for Financial Services Industry. *Experience working with customers delivering World Class Service Minimum Education Required: Bachelor Years of Experience Required: At Least 3 Years Expected Travel Time: None Keywords: Customer Support
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