Data Center Operations ITSM Documentation Administrator
The Adecco Group is a Fortune Global 500 company, with a comprehensive service offering temporary and contract staffing, outsourcing, permanent recruitment, outplacement and career services, training and consulting. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Adecco Engineering and Technical, a division of the world leader in the recruitment of engineering and information technology professionals is partnering with our client who is one of the most successful companies in recent history. Our client is among the top 5 employers ranked by Forbes and is an industry leader in computer software and hardware manufacturing. Job Title: Data Center Operations ITSM Documentation Administrator Job Location: Beaverton, Oregon Job Status: Contract Pay Rate/Salary Range: DOE Eligibility requirements: 5 + Years of experience in technology operations documentation and controls systems. Inventory management experience ITL Service management experience Maximo experience Job Summary: The candidate must have experience in 24x7 support of Data Center Operations by maintaining MAXIMO compliance documentation for Service requests, change requests, incident management, inventory and operations procedural documentation and many other technical and administrative functions required to maintain the critical business operations. Essential Functions: Documentation and Service Management Processes-Continuously document any and all procedures as encountered during incident mitigation continuously improving and expanding the knowledge base of the Run Book. Follow ITL Service management standards by submitting proper incident, Problem, service requests and change requests through the central MAXIMO system. Complete weekly status reports including metrics of performance. Work on existing service requests to assist 24x7 operations in maintaining a high up time standard for all environments. Adecco Engineering and Technical offers one of the most complete temporary employee benefits programs in the industry. Once on assignment, you’ll have access to a comprehensive group medical coverage plan, 401(k), direct deposit, service bonuses, select paid holidays (based on accrued hours), skills training and other free career counseling services. Adecco Engineering and Technical is an Equal Opportunity Employer.
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