Systems Support Analyst - Production support
City based role close to transport Contract role, immediate start Clear communication skills vital A long established Australian organisation that offers a wide range of products, support and services throughout country and city centres still grows, expands and prospers through a simple concept. They offer the ongoing philosophy of providing excellence through direct, personal service and building relationships through face-to-face service as they have for nearly a century. Using respect, honesty, integrity, excellence and courtesy, their primary goal is total customer satisfaction and with that comes sustained business and growth Even as a Contractor, to join their team means being a committed, passionate and mature person who can offer a serious professional contribution. This role seeks multiple talents and abilities for someone who can think on their feet, take responsibility for issues and combine technical background with personality. This Level 2 Production support role, effectively performing as a development Business Analyst:- • is applications support, NOT infrastructure support. • is a vital liaison interface to clients and users, external and internal, brokers and vendors. • Works with projects or on projects and has BAU development involvement • is project dependant so there will be a need to do out of hours and weekend work • Involves diagnosis using system analysis skills. • Will suit someone from a technical background who isn't fully technical anymore. • Is not a traditional BA, requires BA skills but is more a systems analyst • Will do the diagnosis from the backend to the front end (1st level support goes from front end). Mandatory skills required to function in the role are: • SQL - this is a MUST HAVE for database interrogation, fix writing and data extraction ad hoc requests • Strong MS products knowledge ie. EXCEL, WORD and definitely ACCESS for presentation • Any SERVICENOW, will be an advantage • Any PEGA or JAVA highly desireable And the right person is..... • Someone who can think outside the square and passionate about production support • Someone self dependant, who can look and dig out problems and offer resolutions • Someone who can think on their feet, take owner ship of the problems. • Has good time management and good prioritisation skills • Able to understand whats been documented and translate that into solutions ie. What has happened and what should have happened. • MUST HAVE POWERFUL WRITTEN AND VERBAL COMMUNICATION SKILLS. This is a Contract Role that ideally needs an immediate start and an ability to become productive and contribute to the team from the start. If you believe you have the technical skills, background, personality and ability to handle a demanding and challenging role, please send me your resume immediately. Please apply, by sending an updated resume (word format) to email@example.com or call Malcolm Cowdell for more detail on (02) 8741 0424 or follow the links below. To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.
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