IT Support Coordinator/ Engineer is required by Fortune 100 Manufacturing Company for 2 year contract. This role is mainly based in Guildford but candidates will be required to travel to Enfield 1 - 2 days a week. The purpose of this role is to provide customers with in-depth on-site and remote support for PC hardware, servers, software, networking, and remote access. Candidates will require the following skills/experience; *Installing, configuring, diagnosing, repairing, and upgrading servers, computer hardware, and equipment while ensuring their optimal performance. *Coordinating and managing resolution efforts with other corporate service functions and vendors. *Act as a liaison and escalation point between corporate service functions and vendors to end user groups to ensure incidents and service requests are resolved to the customer's satisfaction. *Collaborate with server engineers, users and client managers in identifying requirements, specifications and project planning activities. *Managing, performing and coordinating various infrastructure related projects as needed. *Develop work plans for projects, set deadlines, and ensure the timely and effective completion of projects for overall customer satisfaction. *Follow established protocols, procedures, and policies, and meet arranged service level agreements. *Provided infrastructure support including: PC hardware, printers, software, LAN/WAN networks and remote connectivity.. *Hands-on experience with desktops and laptops; PC hardware and software including new computer setup, images, software installation, upgrades, preventive maintenance, and troubleshooting, as required. *Strong network and connectivity troubleshooting skills; including security, firewalls, and VPN remote access. *Advanced knowledge of Microsoft Operating Systems; troubleshooting and support experience dealing with Windows 2000, XP, and 2007. *Experience supporting Blackberry (or other devices) would big a big plus. *Basic server knowledge and maintenance experience with backup/recovery, troubleshooting and configuration. *Experience providing applications and software support, including installation, configuration and troubleshooting. *Must have excellent communication and customer facing skills. Will have regular interaction with customers at all levels and their satisfaction is most important (must speak fluent English).. *Strong organization skills with the ability to balance multiple tasks and prioritize competing activities. Experience in a large corporate and manufacturing environment would be a big plus.
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