Join us and you'll change more than just your job. Climate change is now widely accepted as the largest long-term environmental problem facing humanity and its major cause is carbon dioxide emissions from energy use. A not-for-profit organisation formed in 1992, we've rapidly become a leading figure in the fight to address climate change. Our aim is to promote sustainable energy, while reducing consumption and carbon emissions in the domestic and transport sectors throughout the UK. Telephone Advisor Full time (37.5 hours per week), Fixed Term to end of November 2012 Salary: £16,312 per annum (pro-rata) Cardiff Bay Job specification The Energy Saving Trust is looking to recruit a number of Telephone Advisors on a 4 month fixed term contract, to join our team in delivering continued excellent customer service to consumers in Wales. You will be responsible for ensuring performance levels are met by: · Providing an excellent level of customer service at all times · Ensuring all enquiries are answered and accurately recorded within specified service levels and timescales · Actively encouraging a number of households to update energy saving measures in their home · Ensuring individual and team targets are achieved within specified timescales Knowledge, skills and qualifications required · Proven experience of delivering high standards of customer service · Solid experience of working in a call centre environment · Excellent telephone and customer care skills · GCSEs in four or more subjects, including English Language and Mathematics · Good IT skills · Ability to speak Welsh is desirable Application process Please click Apply Now quoting reference: GN 809 Closing date is Wednesday 11th July at 12:00 noon. Interviews will be held between Monday 16th July and Friday 20th July. Start date will be Wednesday 1st August. NO AGENCIES PLEASE As an equal opportunities employer we ensure our workforce is diverse as the community we serve. Due to potential high volumes of applicants, if you do not receive correspondence from us within two weeks of the close date, your application has on this occasion been unsuccessful. www.energysavingtrust.org.uk Keywords: Telecommunications