German Speaking Customer Service Representative Job Title: German Speaking Customer Service Representative Reporting to: Team Manager Location: Flexible / Liverpool (LRS) is currently recruiting for Customer Service Representatives with German language skills to act as the first point of contact for their client based in offices in the UK. You will be providing first class customer services both in writing and over the telephone and will be responsible for the reputation of this high profile client, your communication skills and professionalism will need to shine through. This positions is a temporary 2 - 3 month assignment that may end up getting extended Hours of work will be shifts from 9-6pm or 8.30-5.30pm or 8-5pm Main Duties: *Effectively manage inbound and/or outbound telephone calls, email and postal mail from existing customers and prospects and provide an excellent level of customer service *Exceeding targets and objectives as set out by the Team Manager *Display understanding and knowledge of the client's products and services *Able to calmly and effectively deal with customer complaints *Full life cycle handling of customer complaints from registration to resolution *Highlight ideas for continuous improvement throughout the business *Keep informed with developments in the industry and local markets Key Experience and Skills: *Fluency in German (both written and verbal) *Proven experience in a fast-paced customer service environment *Able to compose emails and letters, using excellent spelling and grammar *Able to effectively build rapport with customers *Strong team player and well developed listening skills *Flexible approach to work, eager to take on additional tasks and responsibilities *Experience of IT systems such as Microsoft Word, Excel and the Internet Keywords: German, Customer Service, German, Customer Service, German, Customer Service, German, Customer Service, German, Customer Service, German, Customer Service, German, Customer Service, German, Customer Service, German, Customer Service, German, Customer Service, German, Customer Service, German, Customer Service Thank you for applying to Language Recruitment Services, the Specialists in Language Recruitment. Applications can only be accepted from individuals who are eligible to work in the UK Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the position applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions currently available that match your skills and qualifications, we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is an Equal Opportunities Employer