Infrastructure Service Support - Lead/Manager
Job Description: As a Software Integration and Automation Engineer on the Enterprise Call Center Services (ECCS) Software Integration and Automation team, you will be responsible for integrating complex software applications into the core ECCS infrastructure platform through custom automation. Primary responsibilities include: -Customization and automation necessary to tightly weave applications into the environment and consistently install without any manual intervention -Adhere to all IT Risk policies and Server Engineering best practices -Troubleshoot installation, testing, and deployment issues -Act as the liaison with application stakeholders and vendors -Provide level 2/3 technical support of all applications within the environment -Maintain an in-depth knowledge of current and emerging automation tools -Have a strong working knowledge of server hardware, operating systems, application delivery mechanisms, system utilities, and environmental management tools -Maintain proficiency in programming and scripting complex solutions that enable automation and integration (.NET framework, various scripting languages) -Maintain a working knowledge of databases (SQL and Oracle) Qualifications: -5+ years experience in application integration and automation in a large distributed computing environment -Bachelor's Degree in Computer Science or related field, or equivalent work experience -Experience with FrontRange Distributed Software Management (DSM) or Radia required -Considerable knowledge of server operating systems (Windows-based and Linux-based) -Experience customizing, deploying, and supporting applications that are not compliant with Windows Terminal Servers, to a virtualized multi-user terminal server environment -Experience with Active Directory, network topologies, network protocols, Citrix XenApp and XenDesktop -Experience configuring, supporting and troubleshooting Windows servers -Experience with complex regression testing in a controlled environment -Proven ability to work well with and communicate effectively to all levels within the IT organization including Senior Managers -Demonstrated strong customer service skills -Demonstrated excellent oral and written communication skills, including an ability to explain complex technical issues in simple terms -Excellent analytical and problem-solving skills, specifically, expertise using MS Excel including creation of pivot tables, pivot charts, and ad-hoc metrics ABOUT TEKMARK GLOBAL SOLUTIONS, LLC Tekmark Global Solutions, LLC (www.tekmarkinc.com) provides information technology, telecom services, and business solutions to abroad range of Fortune 100 and Fortune 500 companies worldwide. Tekmark's client list is comprised of top companies in the telecommunications, financial services, technology, insurance, health care, pharmaceutical, and logistics industries, as well as state and city government. Tekmark's expertise lies in developing and integrating information systems, operating and improving technology and business processes, and helping clients evolve to the next generation of technologies. As one of the largest privately held technology and telecom solutions providers, Tekmark delivers innovative, cost-effective, results-driven solutions to help clients excel in their market place.
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