My client is looking for a Income Officer. The role will require the following :- -To provide a customer-oriented housing debt collection and advice service to a "patch" of around 1,250 secure and non-secure Council tenants and leaseholders, as required. -To deliver the rent arrears and other income collection services contained in the District contract specification and method statements, including: -Communicating with tenants and leaseholders in a customer-oriented manner, whether by personal interview (at the office or in the customer's home), telephone or correspondence, using Plain English; -Promoting the take-up of welfare benefits, having regard to tenants' financial and domestic circumstances, and providing tenants with provisional benefit assessments using the `Benefactor� software or similar calculator; -Promoting the take up of rent collection initiatives and administering direct debit and bankers order payment procedures; -Using the rent accounting system to monitor and control current tenants' rentarrears, implementing appropriate and timely action to recover arrears, including visiting tenants in their homes and recommending suitable cases for legal action to the Income Manager; -Serving Notices on tenants; -Making affidavits and presenting evidence at Court in respect of tenancies on the "patch", as required; -Drafting reports for the Housing Sub-Committee and/or for senior officers seeking authority to evict a tenant because of rent arrears; -Instigating action under the rechargeable works policy to ensure that costs are recovered for repairs that are the tenant�s responsibility, such as damage to Council property; Liaising with the Repairs, Tenancy, Caretaking, Customer Services, and Programmed Works teams, and with sheltered housing wardens, on relevant matters; -Emptying meters of tokens and keeping associated records. -Maintaining former tenants' and prepaid accounts; -Pursuing former tenancy rent arrears and other housing-related debts, and referring cases to the Council�s debt collection agency at the appropriate time; -Issuing and checking rent statements and rent voucher books; -Identifying, recovering or remedying mispostings and missing payments; -Transferring cash/account balances as required; -Ensuring tenants' accounts show the correct method of payment; -Making full file notes and preparing reports for senior officers as appropriate; -Liaising with other Council Officers, and with the Council's housing benefit and legal contractors, as necessary; -Participating in the duty rota to ensure that the District Office is staffed and telephones answered throughout its opening hours; -Participating in training activities as required; -Implementing Council and Departmental policies, codes and initiatives relating to equal opportunities, customer care, personnel management, health and safety, and business unit operation; -Making best use of available information technology for the efficient running of the service; -Providing emergency cover for any task necessary to fulfil any housing contract operated by Housing Management; -Undertaking such other duties as may reasonably be required of the post. If you have experience of the above and wish to apply for this role, you can contact myself Amardeep Kaur on 0207 954 5957
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