Job Title                              Receptionist Responsible to                            Centre Manager Location                             Cheapside Date/version                             July  2012 1. Main Purpose Business Environment is a serviced office provider. We currently own approximately 950,000 sq foot of office space nationally. We provide the best service to our clients at the best value. To assist in providing this outstanding service we require a receptionist at one of our Business Centre’s. Your team will be quite small but really busy. Your immediate team will consist of a Centre Manager, Centre Support Assistant and a Maintenance Officer.   2. Principle Accountabilities   ·         To ensure that the reception area and meeting rooms are tidy, safe and welcoming to all clientele/visitors. ·         To provide a responsive and efficient reception and telephone service to all our customers on all aspects of the service provided ·         To ensure the smooth operation of the switchboard service including taking accurate messages and passing the details to the recipient promptly, forwarding calls where required directly to client or voicemail ·         To ensure that all visitors including contractors follow the relevant signing in/out procedures ·         To liaise with relevant staff to ensure that the query is responded to within procedural deadlines ·         To maintain the Business Centre ‘Tenant Directory’ and contact lists ·         To ensure that the receipt of deliveries, including keys, recorded deliveries etc are properly signed for and the recipient of the deliveries are notified promptly ·         To manage outgoing post, ensuring that it is properly franked and ready for collection where required. ·         To carry out administrative and clerical duties as required including filing, photocopying, collating, preparation with mailings, word processing of letters, data entry and preparation of reports and other information   3. Role related development     ·         To understand the principles of Health and Safety and Security procedures   Personal Specification                          Essential Desirable Qualifications & Education - GCSE’s or above in Business related area N/A Experience (organisational, supervisory, etc) - 2 months customer facing work experience, both face to face and over the phone N/A Skills and Abilities applicable to post (numeracy, I.T skills,etc) - Computer literate in word and Outlook. - Telephone communication skills - Customer facing skills -Switchboard skills              -Visitor management skills Specialist Job requirements - Flexibility to travel across other sites   N/A Work requirements (irregular hours,  shifts etc) - Office hours: 08.30 -18.00 but needs to be flexible with regards to work demands - Full time position - Occasional irregular hours if required to meet business needs N/A                        The above accountabilities are likely to change over time as the Business expands. Gradual changes may result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced, reasonable notice will be given .