Please send resumes to recruitertech@tech-observer.com Experience/Expertise in the following SAP ECC 6.0 Human Capital Management (HCM) subject matter areas: Benefits Administration (BN) Organizational Management (OM) Employee Self-Service (ESS)/Manager Self-Service (MSS) Personnel Administration (PA) Possess excellent interpersonal and communication skills Optional Experience/Skills: Compensation Management (CM) Payroll & Time Management (PY/PT) (especially schema skills) Training & Events Management (TE) SAP Enhancement Pack 5 HCM Experience HCM Reporting HCM Workflow HCM Role-based Security Mapping Experience/Expertise in as many of the following other subject matter areas: Ancile Systems/RWD uPerform v3.2 or above Microsoft Service Desk HP Quality Center SAP Portal Microsoft Office Products Job Responsibilities/Tasks: • Provide front-line interaction with the PTC User Community • Determine and document requirements for changes requested by the PTC user community • Develop functional business process specifications • Develop and maintain business process procedures (BPP) • Perform SAP module configuration • Develop and maintain configuration documentation • Perform unit, regression, integration, user acceptance and quality assurance testing • Perform cutover activities • Provide post implementation break/fix support via a service desk call center. • Follow PTC Change Management processes and procedures • Utilize SAP Service Marketplace to research problems, open OSS notes and manage OSS messages • Create and maintain requirements, tests, and design steps within HP Quality Center • Schedule and conduct meetings / presentations • Communicate both verbally and in writing with managers, other ESSG support staff and with PTC business unit users • Perform root cause analysis, debugging, and problem resolution • Perform capability/knowledge transfer to PTC staff