Company Overview:     ICONMA is a consulting firm, that provides professional staffing services and project based solutions for a broad range of Fortune 1000 companies. Our areas of expertise include Information Technology, Accounting/Finance, Engineering, and Professional. ICONMA has a nationwide presence that helps us support our national clients. ICONMA has received numerous awards for delivering outstanding services and providing the highest standards of quality.  We recently received the Bridge Award and the Silver Supplier Award from two of our major clients. We provide long and short term opportunities as well as contract to hire and direct hire opportunities.  ICONMA offers Paid Vacation, Holidays, Personal Days, Medical and Dental, Life Insurance and 401K.  We also have an AFLAC insurance program that allows our consultants to further personalize their coverage with a choice of selections that include long and short term disability, additional term life insurance.      We are currently looking to hire for one of our clients. - Manage & ensure on-time delivery of customer purchase  Description: orders per established Service Level agreements which includes: monitoring and auditing order accuracy in the FM Pro database tool; tracking all inbound product shipments associated to the customer's purchase order; and responding/acting on information provided by support teams. - Responsible for the tactical delivery and quality performance of assigned 3PL (Third Party Logistics) service providers. - Minimize/eliminate late purchase orders by expediting those orders at risk; resolving nonconforming product issues; resolving AMC floor issues on orders; and providing alternative solutions to meet delivery dates for assign customer accounts. - Provide delivery performance metrics utilizing the FM Pro database and the Client Data warehouse. - Provide order status via email/telephone/meetings to Management, Sales teams and Support groups. - As the internal liaison/SPOC for Sales teams and Support groups, uses professional concepts and company logistics policies to improve the delivery process, cost effectiveness and positively affect the customer experience. - Creates and manages metrics indicating quality and performance of customer accounts and 3rdparty partners. - This may also include inventory control. - Provides input to forecast of applicable expense and capital expenditures required for providing Customer Fulfillment Services.   Required Skills: - Prior experience with FM Pro preferred - Strong understanding of business goals and objectives. - Strong verbal and written communication skills. - Basic understanding of the Client manufacturing process. - Knowledge of various software and spreadsheet applications. - Strong project management skills. - Strong problem solving and analytical skills. - Strong tactical execution skills. - Strong customer focus. - Experience managing customer accounts and third party service partners. - 2+ years of operational experience in sales/logistics operations or overseeing vendor relationships/contracts may substitute for Bachelor's degree. Competencies: - Business Acumen - Driving for Results - Ethics and Values - Negotiating - Intellectual Horsepower - Priority Setting - Organizational Agility - Written Communications - Process/Supplier Management - Problem Solving - Peer Relationships   Education: - Prefer a Bachelor's degree, with two to four years experience in Operations, Logistics, Procurement, Manufacturing or related field.       Katie Ryan Recruiter Phone:     (248) 583-1930 ext. 108 Email:     katie@iconma.com