Project Lead #SS – 2231 Please send resume to sschulz@makecor.com or call 630-376-0646 and ask for Sharon. Location: Chicago, IL Duration: 07/01/12 – 06/30/13 Job Description: Analyst-Alliances-Joint Ventures position is responsible for consultation to the internal and/or external customer. Possess expertise in the customer area he/she supports and has technical understanding of the business unit's systems, capabilities, and respective technologies. Analyze customer processes and requirements. Prepare specified project documentation according to company IDF standards. Assist in business process redesign as needed. Maintain communication with customer and team members and promote a team environment. A strong background and good understanding of the airline industry is required. Familiarity with Revenue Management concepts such as ASM, RASM, PRASM and Yield is a plus. Also, knowledge of the Revenue Accounting principles for the airline industry is desired. Works/Consults across multiple projects; functions as a project leader Works on complex projects that require subject matter expertise Provides direction, tools, and process support to less senior employees Works independently Makes decisions within guidelines & policy Is accountable for projects or programs with low to moderate risk and resource requirements. Projects may have enterprise impact Plan and Design solutions after Requirements are gathered Create complex workflow models and process maps independently directly from a defined spec sheet. Facilitate meetings with Technology and Business Leaders to develop needs and requirements Develops best practice solutions Develops improvement and enhancement to current solutions Create and facilitate training programs and knowledge articles Understanding of business principles (i.e. Airport Operations) Develops solutions to existing problems/issues Develops compliance and adherence to principles Consults with business managers Develops project scope Translates business requirements to technical requirements Creates service level agreements Job Requirements: BS/BA, preferably in Information Technology or Business or equivalent work experience required. Ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level required Widely trusted, seen as direct individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain Works well in a collaborative setting, supporting team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships, defines success in terms of the entire team through mentoring and knowledge transfer Demonstrates ability to apply relevant technical processes to appropriate business needs Dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect Demonstrates a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Partners with business customers, deals honestly and effectively with business partners, is seen in a positive light by the business/customer Listens and checks before acting. Is tolerant with people and processes, tries to understand people and the data before making judgments and acting, sensitive to due process and proper approaches Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status, appropriately communicates and resolves or escalates any problems that may arise