Operations Manager Englewood, CO Leading telecom company has an immediate opening for the position Operations Manager Project Description: The Cisco 7x24 Support Engineer receives, owns, and resolves fault/outage events related to Cisco-based Contact Center platforms that are supported by the ERSC. The 7x24 Support Engineer is responsible for receiving and working trouble and change tickets according to specified time frames. They are responsible for engagement of the Client Technical Leads, Client Services Manager, vendors, and Tiered Support as needed. This position will also be responsible for managing fault and change ticket queue to ensure proper follow up is performed within required time intervals. Required skills include one year of practical experience with supporting Cisco UCCE, CCM, CVP, and Unity platforms. Familiarity with IOS Voice Gateways/Gatekeepers and Windows/Linux OS is desired. Successful candidates will demonstrate a strong attention to detail, follow-up and escalation skills, and effective oral and written communication. Successful candidates must demonstrate strong oral and written communication skills. The candidate will also have some or all of the following skills / certifications: Cisco: The following certifications are desired along with one year of practical experience with UCCE, UCCX, CCNA (ICND1/ICND2), CCVP, CCIE, CCM, CVP, Unity. Cisco: IOS Voice Gateways and Gatekeepers. Cisco: Cisco Data Center Unified Computing System, UCS Microsoft: MCSE, MCP, MCP+I, SQL, Office, Project, Visio Operating Systems: Windows Server and desktop various versions, Linux various versions Hardware HP Proliant Servers (various), Dell Servers, Cisco IOS Voice Gateway Routers, Gatekeepers, and Catalyst Switches VMware: vSphere Install, Configure, Manage VMware ESXi/ESX 4.x and VMware vCenter Server, Nuance. The NPW will perform ERSC Support Duties. Job Description: The Cisco 7x24 Support Engineer receives, owns, and resolves fault/outage events related to Cisco-based Contact Center platforms that are supported by the ERSC. The 7x24 Support Engineer is responsible for receiving and working trouble and change tickets according to specified time frames. They are responsible for engagement of the Client Technical Leads, Client Services Manager, vendors, and Tiered Support as needed. This position will also be responsible for managing fault and change ticket queue to ensure proper follow up is performed within required time intervals. Required skills include one year of practical experience with supporting Cisco UCCE, CCM, CVP, and Unity platforms. Familiarity with IOS Voice Gateways/Gatekeepers and Windows/Linux OS is desired. Successful candidates will demonstrate a strong attention to detail, follow-up and escalation skills, and effective oral and written communication. Successful candidates must demonstrate strong oral and written communication skills. The candidate will also have some or all of the following skills / certifications: Cisco: The following certifications are desired along with one year of practical experience with UCCE, UCCX, CCNA (ICND1/ICND2), CCVP, CCIE, CCM, CVP, Unity. Cisco: IOS Voice Gateways and Gatekeepers. Cisco: Cisco Data Center Unified Computing System, UCS Microsoft: MCSE, MCP, MCP+I, SQL, Office, Project, Visio Operating Systems: Windows Server and desktop various versions, Linux various versions Hardware HP Proliant Servers (various), Dell Servers, Cisco IOS Voice Gateway Routers, Gatekeepers, and Catalyst Switches VMware: vSphere Install, Configure, Manage VMware ESXi/ESX 4.x and VMware vCenter Server. The NPW will perform ERSC Support Duties. This is NOT a remote assignment. Team operates 24x7x365 Skills Inventory Skill Experience Need 1) Cisco ICM Expert Required 2) Cisco CVP Expert Required 3) Cisco Voice Gateway Expert Desired 4) Cisco CUPS Expert Desired 5) Cisco CUIS Expert Desired 6) Cisco UCS Expert Desired 7) Cisco Unity Expert Desired 8) Cisco CM Expert Desired 9) VMWare EXSi/ESX Expert Desired 10) Nuance Expert Desired