Field Service Technician I
CompuCom is the leading IT outsourcing companyseeking qualified technical resources to work for the world's top corporationsand high-visibility brands. Contact us today to find out why CompuCom is the employer of choice for contractors! OVERVIEW: POS register and POS printer component level repair Laptop, desktop component level repair Basic printer and basic Laser (non multi-function) component level repair Scripted image, patches, and anti-virus loads Basic software configuration and system backups Basic low end multi-function printer replacement and scripted configuration Wireless access whole unit replacement Smart Hands, executes defined OEM instructions Basic cable troubleshooting Install, test and operates basic operating system software Document, maintain, upgrade or replaces hardware and software systems Supports and maintains user account information including rights, security and systems groups Ability to handle warranty certification calls Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed Determines and recommends which products or services best fit the customers' needs Relies on experience and judgment to plan and accomplish goals REQUIREMENTS: Desktop and laptop break-fix experience POS and printer experience Ability to read and follow written directions Ability to write legibly and accurately Ability to lift and carry 50 lbs. Reliable transportation Must pass background and drug check as required Basic client level communications skills Ability to work productively with minimal direction May require an Associate's Degree or equivalent CERTIFICATIONS: A+ HP, Dell or Lenovo desktops warranty certification HP, Dell, Lenovo or Toshiba laptop warranty certification HP or Lexmark Laser warranty certification Xerox (SDP Supported Phaser/MFP) Network+ or other basic network certification *CompuCom supports Employment Equity and Diversity*
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