Beacon Hill Technologies is working with a local, Akron-based Client, to staff a desktop support contract through the end of 2012, and possibly extending into 2013. Qualifications include: . At least 2 years or more experience in a desktop support role in a mid to large size environment . Must be able to learn new things quickly, not afraid to ask questions and jump in and assist with small learning curve . Exceptional soft skills including interpersonal, written and verbal communication . Expert level troubleshooting abilities within Microsoft operating systems including Windows XP, Windows 7 and related software including MS Office . Strong experience working within Active Directory in a corporate environment including account creations, moves, modifications, permissions and troubleshooting . Experience supporting remote access and home networking/connectivity issues such as VPN . Solid experience supporting various types of hardware including desktops, laptops, phones . Must have outstanding customer service skills, attention to detail, professional in image and speech as well as good with handling difficult users . Must be a self starter, motivated individual . Experience working and documenting within a ticketing system Hours of the Position/Shift: 8-5pm Dress code: Business Casual Is travel required? NONE Interested and qualified candidates should submit their resumes directly for immediate consideration.