Technical Writer I
Our client, located in Irvine, California, is seeking a Technical Writer. This position is a combination of project management, content management using a CMS, and copywriting / editing for company's Support site. Candidates for this position must have documented experience writing customer-friendly, support-oriented website copy and managing large volumes of content. Position involves assisting the Online Customer Support Manager with content development/maintenance and new project implementations. The ideal candidate for this position has 3-5 years professional experience, is a quick learner, handles stress well, and is eager to be challenged. Responsibilities * Research, write and edit new online customer-facing Support content for B2B customers, and review/maintain existing content. * Facilitate weekly cross-functional meetings with Area teams to identify call drivers and develop new content. * Act as liaison with Legal Department on new or edited Support content. * Manage vendor relationships for outsourced content creation. * Perform gap analysis and maintain logs and content inventories. * Assist with employee communication of new online customer Support enhancements. * Content entry and application management of Adobe's -Publish- tool. * Perform QA for new content and User Acceptance Testing for project implementations. * Assist Project Manager with other project-related tasks as needed. Please email: firstname.lastname@example.org Qualifications * Bachelors degree in English, Journalism or Marketing, or related discipline * 2-3 years professional writing experience with customer-facing content (please include 3 samples of your previously published work) * 1-2 years web design or intranet (CMS) management experience * 1-2 years wireless (or other high tech) experience * Excellent verbal and written communication, organizational, interpersonal and analytical skills * Detail-oriented, excellent follow through, ability to multitask, manage projects and workflow, and work well under tight deadlines in a fast paced environment. * Must be a self-starter who is comfortable working independently. * High proficiency in MS Office (Word, Excel, PowerPoint, Project) required; proficiency in PhotoShop * Proficiency with Adobe's (formerly Omniture) Publish tool is highly desired, but not required.
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