IT Helpdesk Analyst
Join this outstanding support team as an IT Support Analyst and further develop your IT skills as a part of a great team in a stable well respected organization. Ettain Group has an immediate contract opportunity available for an IT Support Analyst in Charlotte, NC. In this position, your main responsibility will be to provide exceptional customer service to customers, provide detailed documentation of the issue, and then (if needed) warm transfer of the issue to a Tier II Support Analyst to resolve. You will also be responsible for troubleshooting application related IT issues, such as password resets, how to questions, and any other related issues. This position will be a contract role, 40 hours per week. This is a 24/7 support desk and there are multiple shifts. There are multiple positions and most hiring will be done for the deskas core hours of 7AM - 7PM. - Required Experience / Qualifications -- 1 to 5 years of IT focused phone support experience -- Experience supporting computer operating systems (Microsoft Windows), software/applications (Microsoft Office) computer hardware, servers, printers, and email applications (Outlook) -- Experience with a Trouble ticket system such as Magic, Remedy, etc. -- Excellent Communication skills and customer service -- Excellent Documentation skills -- Should have flexibility on hours worked Preferred Experience / Qualifications -- Experience working in a fast paced and high call volume support environment -- Healthcare and/or electronic medical record expertise Other Requirements: -- Must be able to work onsite at the clientas location in the Charlotte, NC area. Relocation expenses will not be covered. If you are not local, you should be willing to cover your relocation/travel expenses (interview expenses also will not be covered). -- You must be able to do a w2 contract during the contract. Candidates submitted through sub-contractors may not be considered for this opportunity. -- A candidate drug and background test is required. Please apply to this job online (through our website for Opportunity #19089). Please direct any questions to the Ettain Group Charlotte office at (704) 525-5499 (use the recruiting option). Check out www.ettaingroup.com/">www.ettaingroup.com to see other Ettain Group opportunities. Date Posted: 7/13/2012 Industry: Desktop/Helpdesk Support
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