Job ID Field Service Technician II Location San Francisco, Ca, CA Job Status Internet/E-Commerce Area Code 0 Tax Term CON_W2 Pay Rate Length Skills A+, IBM, POS, NCR POS, HP, Lenovo, Dell, Xerox, Printer, Tech Support, Lexmark Position ID BBBH62927-656 Dice ID excell Travel Required unspecified Telecommute no Field Service Technician II CompuCom is the leading IT outsourcing company seeking qualified technical resources to work for the world's top corporations and high-visibility brands. Contact us today to find out why CompuCom is the employer of choice for contractors! OVERVIEW: Deskside software support High end printer and multi-function laser component level repair Server component level hardware repair and software restore Network device replacement / configuration Basic network troubleshooting Smart Hands, executes defined networking instructions Scanner / scale calibrations Ability to handle warranty certification calls Documents, maintains, upgrades or replaces hardware and software systems Supports and maintains user account information including rights, security and systems groups Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed Determines and recommends which products or services best fit the customers' needs Relies on experience and judgment to plan and accomplish goals Works under general supervision A certain degree of creativity and latitude required CERTIFICATIONS: A+ IBM POS NCR POS 2+ industry certifications (Server+, PDI, etc.) HP desktop Lenovo desktop Dell desktop Lenovo laptop HP laptop Dell Laptop Toshiba laptop HP Inkjet (multi model) HP Laser (multi model) Lexmark Laser (multi model) Xerox (solid ink) Network + or other basic network High-end Multi-function color printer certs HP Lexmark Xerox IBM, HP, Dell server certs REQUIREMENTS: At least 2 - 4 years of experience in the field or in a related area required Familiarity with a variety of tech support concepts, practices, and procedures Network OS basic skills Ability to manage a complex project Ability to work with little to no direction Experience providing pre-sales support Verbal and written client level communication skills Experience to lead a team of resources May require an Associate's Degree or equivalent **CompuCom supports Employment Equity and Diversity** For more information about career opportunities with CompuCom IT Workforce Solutions visit www.compucom.com/careers.