Location: Atlanta Status: Contract Compensation: Submit Competitive Rate Education Level: Not Specified Network Support Engineer 24 month contract located in Atlanta, GA. The successful candidate will be responsible for maintaining the stability and supportability of client cloud solutions. You will be a member of an integrated operations team to launch and support Cloud platforms and enablers and will directly interface with development teams, vendors, product, sales and customers. You will engineer operational requirements, test cases, technical documentation to provide operational support after launch. This is a client-facing technical position. Excellent written and verbal communication skills, diplomacy, and the ability to work well under pressure are required. ROLES AND RESPONSIBILITIES: Monitor, maintain, & support client cloud solutions. Ensure standard processes exist for systems installation, configuration, patching, and upgrading. Ability to provide documentation and create MOPs/SMOPS for the supporting technologies. Ability to work in a dynamic environment and flexibility to change course as required. Develop guidelines for systems monitoring to ensure maximum availability, uptime, and performance. Research, troubleshoot, and resolve system performance issues and outages. Ensure documentation standards are created and adhered to. Ensure that security procedures are implemented and enforced. Troubleshoot and resolve complex problems to ensure minimal disruption of mission-critical applications. Maintains current knowledge of relevant hardware and software applications as assigned. Support of web portals, orchestration, platform, application, API, network and monitoring needs. Platform support (monitoring capabilities, performance tuning, capacity planning, and maintaining overall service and platform health). Validating and supporting new cloud solutions. This involves UAT, ORT testing and driving operational requirements. Outputs include Test Plans, Test Cases, Test Execution, Production Verification, Developer and Administrative Portals. Maintaining overall platform stability, security, and supportability. Develop operational requirements for solutions to complex issues, including those which require extensive research, analysis, critical thinking, collaboration, and precision in the execution in order to resolve. Review Life Cycle changes, release management and feature adds. Engineer detailed change documentation, risk assess and execute (MOPs/SMOPs). Present recommendations to developers, vendors and product owners. Tier-3-level support to Service Assurance team (on call 24x7). Facilitate post-outage reviews (POR), manage Service Incident Reporting (SIR), develop and deliver Root Cause Analysis (RCA) to management and to the customer. Act as quality-gate for new solutions providing operational testing and requirements. Providing technical mentoring to peers and partner organizations. Developing and maintaining all technical documentation related to the cloud solutions and applications (SMOPs/MOPs, System documentation, troubleshooting guides, customer-specific knowledge base, etc). Overall customer relationship management. REQUIRED: 5+ years systems administration experience managing enterprise Unix/Linux/Oracle environment. 3+ years in a 24by7 production operations role supporting IaaS, PaaS or SaaS offerings in a highly available multi-data center environment. Scripting (Shell, Perl, CGI, etc.), SSH, HTTP/S, Networking, web hosting technologies, some flavor of Java technologies (Java, JDBC, Jserv, JBOSS). VMWare ESX 4.1. mySQL DBA. Load Balancers. BEA Weblogic cluster with Veritas HA Foundation Manager. Apache. Java. Symantec NetBackup Clien. Knowledge of web development (SOAP, REST). Strong experience in interaction technologies with Midtier : Web Service APIs, REST, etc. Desired Skills: Experience support network components load balancers, switches, firewalls etc. Knowledge of databases (MySQL, PostgreSQL). Experience with vCloud Director, vSphere. Cloud platform experience (SFDC, Workday, Google) a strong positive. Balance of strong tactical problem-solving skills and analytical skills. Strong understanding of the integration between mobile applications, servers, and networks.? Skills: Unix/RHCE Expert Required. Perl, PHP, Ruby, Python, JavaScript Expert Required. Tomcat, Apache/Websphere, Webservices Expert Required. Experience with large-scale distributed systems an Expert Required. Linux networking and storage Intermediate Desired. VMware ESX/ESX 4.1 Intermediate Desired. Communication (written and Oral) Expert Required. vCloud Director Intermediate Required. CCNA/CCNP Certification Expert Desired. Linux Expert Required. Application Requirements Client will not accept subcontractors You must be authorized to work in the U.S. on a Full time basis. Required Qualifications: VMWARE PERL RubyonRails CCNA Tomcat Websphere PHP Linux Excellent Communication Skills Python RHCE (Redhat Certified Engineer) UNIX Javascript CCNP Apache Benefits/Perks Medical Dental Vision and Life Insurance for Full-time W2 Consultants. Supplemental Disability and Long-Term Care Insurance Dependent Care Assistance. 401(k) with Roth feature. Free e-Learning Courses About MATRIX Whatever your career destination, we're how you get there. For more than 27 years, MATRIX has placed talented contract and permanent IT professionals like yourself at thousands of top-notch organizations throughout the U.S., ranging from Fortune 50 to small IT shops across all industries. MATRIX surrounds you with personal services from assistance with your resume and interviewing skills, to background information on the companies you will interview with, and more. Once you are onboard as a MATRIX consultant, we offer outstanding benefits, a 401(k) program (or plan), discounted training, and other valuable incentives. Apply today at MATRIX. Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.