Tech Ops Support Analyst/Marketing Analyst/Sales Analyst /Salesforce Analyst
Tech Ops Support Analyst/Marketing Analyst/Sales Analyst /Salesforce Analyst in Dallas, Texas Zenex Partners... Best of Staffing Client, by INAVERO ...with our core beliefs in true partnership, a win-win mantra, integrity and an ultimate commitment to client and candidate success, we work with you to identify your career goals assess your skills and find you the right position with the right organization.At Zenex you're not just an employee, you're a valued member of our team. Are you a Tech Ops Support Analyst/Marketing Analyst/Sales Analyst /Salesforce Analyst or Technical Support or Customer Support or Marketing analyst with experience in Technical Support, Hotel industry, Salesforce.com? If so, then read on, this job would be of interest... About the Client: Largest online Travel company of the world. Headquartered in Bellevue , Washington Job Description: Company is looking for a Tech Ops Support Analyst to join their team Minimum Skills Required for this job are Technical Support, Hotel industry, Salesforce.com. Other Relevant Skills are XML, Web Services. SQl . Responsibilities: * Work closely with company partners and internal customers for problem resolution and escalation * Provide technical support resolving complex issues with partners* connectivity system Generate system reports and identify action items * Escalation of cases to meet the defined Service Level Agreements and Key Performance Indicators * Coordinate with Market Management, Operations Support and Product teams to escalate issues of a technical and business nature * A solid understanding of web technology, especially an analytical understanding of XML and web services * Support Market Managers and Market Coordinators in daily operations for hotel partners * Assist in preparation and distribution of daily, weekly and monthly reports Generate adhoc database reports * Maintain status schedule of data completed, data in progress & data waiting to be processed * Maintain open dialogue with Market Manager, Market Coordinators and Regional Director * Act as a liaison between the frontline company Market Management team (Market Managers and Market Coordinators) and the technology product development team * Ability to work in a technical 24/7 environment in either 1st, 2nd, or 3rd shift support role and escalate to Tier 2 support teams and program managers as necessary Requirements: * 2+ years of experience in ananalytical role involving strong research and solution design skills in a technology environment * 2+ years of technical analysis experience in a customer support environment * Aptitude for data analysis: Excel, basic concepts of SQL and ideally a practical knowledge of databases * Excellent interpersonal abilities along with good oral and written communication skills. * A passion for customer service and above average patience and diplomacy * Capacity to work independently with minimum supervision within a remote office and coordinate work within the team * Knowledge of the hotel industry a strong asset Nice to Have: * BS/BA or equivalent experience. Zenex Partners Benefits: We are happy to offer candidates comprehensive benefits program that includes: * Competitive Salary and hourly rates * Comprehensive medical and dental coverage for all individuals and families * 401K saving plan * Earned Paid time off * Spot bonus and "Certificate of Appreciation at Client site" * Professional development and training programs * Referral Fees up to $1000 Please click to apply Or is the prefered way to apply for this job but you can also email your resume in to firstname.lastname@example.org. Help your friend get a job and be rewarded for it! Refer your friend for this job and Win IPAD 2 once your friend has worked for 90 days. To refer your friend through our website click Apply. You can also call or email the recruiter. Prachi Pandey - Account Manager email@example.com, 408-748-0075 x 19
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