Our client is defining five new processes this year and they are accelerating the development of process documentation (process, policies, procedures, and process models/flows). The selected candidate will work with their IT Process Architect and Process Owners to create documentation in support of this effort. The Process Practitioner in Columbus, Ohio will: * Execute and measure effectiveness of systems processes in the IT arena * Serve as an individual contributor with expertise in particular business and/or systems processes * Be responsible for very complex business and/or systems process analysis, design, implementation, execution, operational management and/or monitoring, reporting and governance * Serve as an expert in the analysis of existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance or other methods * Create process change by integrating new processes with existing ones * Lead in the management (of the operational process) and implementation of proposed process and procedure enhancements between work teams and operational departments * Be responsible for day-to-day operational management (including communication and facilitation) of the process, process events, and process deliverables * Possibly focus on process development or execution The following skills, knowledge and experience are required for this position unless noted otherwise: * Certification in ITIL V2 and/or V3 foundations * Technical writing skills * Business Process Modeling Notation (BPMN) experience * Functional and non-functional requirements gathering experience * Undergraduate degree in areas related to Computer Science, Management Information Systems, Business or Mathematics is preferred * BS or BA and/or product-related technical insurance course work (CPCU, CPU, LOMA) are preferred * Process-related certification