Job Responsibilities: 1. Demonstrates the ability to learn multiple technologies and systems and may act as the project manager across multiple technologies and systems. Effectively delegates and follows up on support work as required by assigning, coordinating, and reviewing work project team members. Understands and applies company standards, system development and project management methodologies, processes, and procedures. Participates in the development of standards, tools, methodologies, processes, and procedures across the organization. 2. Facilitates meetings with groups of cross-functional customers and team members to ensure all requirements are captured and issues are resolved timely. 3. Works closely with customers to understand the functions to be automated, objectives, desired features and input/output requirements. Determines estimates for time and cost of work as well as feasibility and compatibility with other systems. 4. Analyzes, defines and documents program requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, and outputs. 5. May be involved with programming on Electronic Data Interchange (EDI) requests from external customers. This includes gathering partner information such as location lists, specifications, trading partner profiles and billing requirements. 6. Support of customer inquiries. Quickly responds to inquiries from the largest, most demanding customers. Handling questions and issues from internal users and trading partners. This includes, but not limited to working with outside customers, terminals and customer service on pickups and working with the billing and collections group to make sure the correct reference numbers are being sent out on invoices. 7. Compliance reporting for partners. This includes researching shipments and tracing the events back to make sure the EDI transactions accurate and timely. 8. Auditing and monitoring EDI processes including; reporting, monitoring application files and debugging translation errors. 9. Analyzes installs and tests upgrades application programs of levels of complexity. 10. Participate in departmental or cross-functional quality activities as needed to improve work process or improve customer-supplier relationships. May provide leadership in quality activities. 11. Assist more senior staff members to train and orient new team members in departmental functions or customers in system related functions. 12. Inform Manager or another assigned senior staff member of activity status and plans and actions that may affect customers and other staff members efforts. 13. May perform other job-related duties as assigned. Supervisory Responsibilities: No Qualifications: Education and/or Experience: Four year college degree or equivalent; or seven to ten years related experience nd/or training; or equivalent combination of education and experience. 4 - 5 years experience in business analysis and business process development. Experienced with modeling tools such as Microsoft Visio is essential. 2 3 years experience in project management using Microsoft Project. 3 5 years experience programming experience in a mainframe/midrange platform environment. 5 7 years of work experience in EDI. Experience or familiarity with the processes required for interchange of information with Customs offices (U.S. and Canadian). Experience with or knowledge of communications tools such as Axways Gateway Interchange (Cyclone) used to prepare and or execute EDI transactions. Experience with communications protocols such as FTP, SFTP, AS2 or MQ. Experience with EDI translation tools such as Gentran or Gentran Integration Suite (GIS) Understanding of EDI transportation transactions. Experience with the Microsoft Office Suite of tools. Experience with Microsoft Access. Experience with business process development (BPML). Experience with UNIX/LINUX platforms including UNIX/LINUX shell scripting and PERL scripting.