Help Desk Agent
To act as the central point of contact for Decentralised Print / MFD faults and problems and service requests for the customer. Key Accountabilities Act as the central point of contact for Decentralised Print/MFD faults/problems and service requests for the customer. Liaise with Service teams to understand status of faults, major outages, service requests, etc. Notify the customer and end users of any planned major outages via announcement updates, pager messages, emails and any other appropriate communication channels. Use of print device management software to proactively manage Networked devices Ensure provision of timely, consistent and accurate call close information. Daily tracking of SLA performance to anticipate risks to SLA and ensure corrective actions taken. Ownership of parts replenishment and consumables order process Liaison with internal customers and external suppliers as required. Candidate requirements: Experience in customer facing role Good verbal and written communication skills Able to follow written and verbal instructions Good attention to detail Good PC skills including Microsoft Office suite Problem solving skills
Related projectsSearch for freelance jobs
can’t wait for more clients
and advertising. Thank you."