Change management Analyst bloomington, IL Job Title: Change Management analyst Location: Bloomington IL 61791 Duration: 5mths The person selected for this position should possess the following skills: Formal education/experience in the work of Organizational Change Management. Experience with ITIL v3 concepts is strongly desired Ultimately accountable for assessing and delivering on the organizational readiness, organizational change, communications, and training needs of Service Management and its related efforts. Ability to focus on the needs of varying audiences affected by any degree of change at it relates to maturing Service Management at State Farm. Ability to lead portion of work assignments and build relationships across the entire Service Management and Systems community. Be an End User Advocate meaning this person will work to determine the best methods for meeting the Responsibilities: * Conducting analysis, providing recommendations and expertise in the design and development of solutions that effectively handle the Organizational Change Management, Communication, and Training needs of State Farm in the maturation of Service Management processes. * Ability to market Service Management processes to assist in the buy-in of this management process within State Farm * Identify and manage potential risks (e.g., people’s resistance to change, communication gaps, etc.) that may jeopardize the success of an effort. * Improve impacted associates/end users/ performance by minimizing the gaps between current performance and desired performance. Microsoft Office product skills, including Outlook, Word, Excel, PowerPoint Ability to navigate SharePoint and build effective communications and presentations Due to the soft skill nature of this assignment, screening of potential candidates is required. Ideal candidate has done change managment in a large IT shop